Cofounder

2021 - Present | Onsite

Amicus/Ae Digital Marketing | Denver, CO

We craft digital strategies that tell authentic stories and create content that engages, inspires action, and drives real brand connections.

Global Operations Manager

July 2020 - December 2021 | Remote

Scaled Media Partnerships @ Meta For Accenture | Denver, CO

• Led a global team of 60 account managers across San Francisco, Dublin, and Singapore. I ensured everyone was aligned and growing by focusing on mentorship, attentive reporting, and open communication.
• Doubled team productivity in the first quarter, boosting client engagement by 30% and increasing follow-up conversations by 50%. This was all thanks to a revamped reporting approach and scorecard focused on quality interactions.
• Guided the team from pure customer support to consultative sales while making sure the work environment stayed supportive and positive for the team through a challenging transformation
• Standardized global performance metrics and encouraged regional innovation, creating a close collaborative environment in a global setting
• Launched a performance program that celebrated top performers and tied their success to quarterly rewards, leading to improved morale and quarter-over-quarter metric improvements

NA Operations Lead

May 2018 - June 2020 | Onsite

Ad Policy & Investigations @ Meta For Accenture | Austin, TX

• Guided a team of 100 reviewers across 12 workflows, keeping teams motivated and focused on both quality and production while ensuring alignment with ad policy enforcement and investigation standards.
• Managed high-stakes investigations and complex challenges with a calm, solution-focused approach, collaborating with client stakeholders to deliver quick, impactful resolutions.
• Exceeded SLAs and quality targets by refining operational workflows and leveraging data insights, creating a clear path for teams to hit their goals.
• Rolled out leadership development initiatives that boosted innovation and team morale, giving emerging leaders room to grow and contribute.

Operations Lead

May 2018 - June 2020 | Onsite

SMB Advertising @ Meta For Accenture | Austin, TX

• Launched a new inbound sales center, delivering data-driven advertising solutions to SMB advertisers across North America; exceeded client expectations by 5%–13% over four consecutive quarters.
• Built a new team from scratch, recruiting and leading 40 account reps, 4 team leads, 2 QA analysts, and a training lead, building a culture of support and high performance.
• Developed a comprehensive sales strategy, enhancing team performance through streamlined operations and targeted training programs.

Training Lead

June 2016 - March 2017 | Onsite

SMB Customer Success @ Meta For Accenture | Austin, TX

• Spearheaded the design and delivery of targeted training content that addressed the diverse needs of SMB clients, focusing on optimizing their use of the Facebook advertising platform.
• Fine-tuned support agents' verbal and written communication skills, client relationship management, and sales delivery, ensuring improved customer success outcomes.
• Onboarded and trained all incoming customer support agents

Team Lead

Nov 2015 - May 2016 | Onsite

SMB Marketing Experts @ Meta For Accenture | Austin, TX

• Led a high-performing 8-person team of sales and marketing professionals, driving client success and fostering strong, empathetic relationships with SMB advertisers to achieve measurable results.
• Cultivated a service-driven leadership culture, empowering team members through mentorship and coaching, which resulted in a 20% increase in client satisfaction scores within the first year.

Technology Sales Specialist

August 2008 - Jan 2015

W.W. Norton Publishers | New York, NY

• Pioneered a new Technology Sales Specialist role, blending digital marketing strategy with direct client engagement to grow product adoption.
• Defined the Sales Specialist role, responsibilities, goals, and scope and successfully performed those duties; trained new sales specialists due to the program's success; mentored sales reps in a large US and Canadian territory, all while managing marketing responsibilities for all digital initiatives.

Global Sales

August 2003 - July 2008

W.W. Norton Publishers | New York, NY

• Successfully managed a broad territory, covering the UK, Sweden, Norway, Denmark, the Netherlands, and Belgium, traveling extensively to build and maintain strong client relationships.
• Achieved a 27% revenue increase in 2008-2009, including a standout 34% growth in the UK, following a 10% overall territory increase the previous year, positioning the company as a leading provider in key markets.

Health & Well Being

Dec 2021 - Present

Career Break | Denver, CO

I took some time off to support myself and support my family through a challenging time. During this period, I launched a digital marketing agency and a mindfulness practice to help people navigate tough life transitions.